How to Cancel Runway Subscription & Request Refunds
Walkthrough for safely canceling Runway without getting stuck in the two-step survey, managing team seats, and claiming 30-day refunds.
Deleting Account Does Not Stop Billing
Your Stripe subscription exists independently of your user profile. Deleting your Runway account without completing the cancellation steps below will cause recurring charges to continue.
Step-by-Step Cancellation
Go to Billing Settings
Sign in and navigate to app.runwayml.com/settings/billing.
Click Cancel Plan
Click Cancel plan. Complete the product feedback questionnaire and click Continue to cancel plan.
Confirm Cancellation in Stripe
On the subsequent Stripe interface, click Confirm cancellation. You must wait until Stripe displays the final confirmation screen indicating your plan will not renew.
Verify Downgrade Date
Your dashboard will reflect that access remains available until the end of your prepaid period, after which your account reverts to the Free tier.
Refund Policy & Eligibility
Runway reviews refunds according to their official guidelines outlined in the Runway Help Center:
- 30-Day Window & Zero Usage: You may qualify for a refund if your plan was charged within the last 30 days and your generation credits remain unused or close to unused.
- Accidental Annual Upgrade: If you unintentionally selected an annual plan instead of monthly, support can adjust your plan to monthly and refund the prorated difference.
- Immediate Downgrade Effect: Granting a refund immediately cancels your plan, revokes unused plan credits, and downgrades the account to Free.
How to Submit a Refund Request
- Sign in to Runway.
- Navigate to app.runwayml.com/settings/billing and click the ? (Help) icon in the lower corner.
- Use the AI Assistant widget, which checks eligibility automatically and processes instant refunds for qualifying accounts. If manual review is required, submit the structured details below:
Runway Refund Request Message Template
Subject: Refund Request for Unintended Runway Renewal - [Your Registered Email]
Message:
Hi Runway Billing Team,
My account was renewed for [Runway Plan Name, e.g., Standard / Pro] in the amount of [$XX.00] on [Date of Transaction]. I did not intend to renew this billing period.
- Account Email: [Your Registered Email]
- Transaction Amount & Date: [$XX.00 on YYYY-MM-DD]
- Invoice ID: [From your Stripe receipt, e.g., in_1Nx...]
- Reason: Unintended auto-renewal with zero credit usage since the charge timestamp. Submitting within the 30-day window.
Could you please process a full cancellation and refund to my original payment card?
Thank you!
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