How to Cancel ElevenLabs Subscription & Request Refunds
Walkthrough for canceling ElevenLabs recurring renewals across Web, iOS, and Android, plus filing zero-usage refund appeals.
Account Deletion Does Not Cancel Subscriptions
Deleting your voice library or closing your ElevenLabs account does not stop recurring payment card debits. You must cancel the active subscription plan first.
Step-by-Step Cancellation
Go to Subscription Settings
Log in and navigate directly to elevenlabs.io/app/subscription.
Open Plan Management
Click Manage Subscription (or click the kebab menu next to your plan details).
Cancel Plan
Select Cancel Subscription as detailed in the ElevenLabs Cancellation Guide. Provide feedback and confirm the cancellation.
Verify Downgrade Date
Your dashboard will reflect that paid features and remaining characters stay available until your billing cycle ends, after which the account drops to Free without future debits.
Refund Policy & Eligibility
ElevenLabs evaluates refund claims under their published billing criteria:
- Zero-Usage Prerequisite: Subscriptions are non-refundable unless requested promptly after the charge with zero character usage in the new billing period.
- Statutory 14-Day Right (EU / UK): Users residing in the EU or UK can invoke their statutory 14-day right of withdrawal by contacting support within 14 days of purchase.
- App Store Purchases: Purchases billed through Apple must be refunded via Apple Report a Problem.
Submitting a Refund Request to ElevenLabs Support
To request a refund for an unintended renewal:
- Go to the ElevenLabs Help Center and open the support widget, or email
support@elevenlabs.io. - Submit your request using the template below:
ElevenLabs Refund Request Email Template
To: support@elevenlabs.io
Subject: Refund Request for Unintended ElevenLabs Renewal - [Your Registered Email]
Body:
Dear ElevenLabs Billing Team,
My account was automatically billed for ElevenLabs [Starter / Creator / Pro] ($XX.00) on [Date of Transaction]. I did not intend to renew this subscription.
- Account Email: [Your Registered Email]
- Stripe Invoice ID: [From your receipt, e.g., in_1Nx...]
- Reason: Unintended auto-renewal with 0 characters consumed following the billing timestamp. (If living in EU/UK: "Exercising statutory 14-day cooling-off withdrawal.")
Could you please cancel this subscription and issue a full refund to my original payment method?
Thank you!
How to Check ElevenLabs Subscription & Character Quotas
Instructions for inspecting your ElevenLabs tier, remaining monthly characters, billing renewal date, and invoice receipts.
ElevenLabs Community Traps: $1 Promos & Overage Surprises
Real user incidents from Reddit on introductory promo price hikes, missing rollover characters, and runaway overage invoices.