How to Cancel Perplexity Subscription & Request Refunds
Walkthrough for canceling Perplexity Pro auto-renewal across Web, PayPal, Apple, Google, and strict regional refund criteria.
Account Deletion ≠ Subscription Cancellation
Deleting your Perplexity account does not stop recurring credit card or PayPal billing. You must cancel the subscription before deleting your profile.
Step-by-Step Cancellation
Open Account Settings
Sign in and go to perplexity.ai/settings/account (or perplexity.ai/pro).
Launch Subscription Manager
Under the Subscription section, click Manage Plan (or Manage Subscription).
Select Cancel Plan
Click Cancel Plan and follow the confirmation prompts as outlined in the Perplexity Cancellation Guide.
Confirm Expiration
Verify that your subscription now displays: "Expires on [Date]". Pro features remain fully accessible through the end of the term.
Strict Refund Policy & Regional Windows
Perplexity enforces strict regional criteria according to the Perplexity Refunds Documentation:
| Jurisdiction / Region | Eligible Refund Window |
|---|---|
| EU, UK, or Turkey | Within 14 days of initial purchase or renewal (Statutory cooling-off). |
| South Korea or Brazil | Within 7 days of purchase or renewal. |
| All Other Regions (US, Global) | Monthly plans: Within 24 hours of purchase. Annual plans: Within 72 hours of purchase. |
Important Constraints
- No Second Chances: Only one refund request per customer lifetime will be honored. - Enterprise Seats: Removing members partway through a billing period does not yield automated prorated credits. - Apple Purchases: Must be submitted via Apple Report a Problem (reportaproblem.apple.com).
How to Submit a Refund Ticket
For Web/Stripe/PayPal subscriptions within the valid time window:
- Visit Perplexity Settings > click Help > Contact Support (or submit through the support widget).
- Use the template below:
Perplexity Refund Appeal Template
Subject: Refund Request for Perplexity Pro Subscription - [Your Registered Email]
Message:
Hi Perplexity Support Team,
My account was renewed for Perplexity Pro on [Date and Exact Time of Charge], and I would like to request a cancellation and full refund.
- Account Email: [Your Registered Email]
- Purchase Platform: Web (Stripe) / PayPal
- Region: [e.g., United States / EU / South Korea]
- Reason: Unintended auto-renewal. Submitting within the eligible window ([24 hours for Monthly / 72 hours for Annual / 14 days for EU]).
Could you please cancel this subscription and issue a full refund to my original payment method?
Thank you!
How to Check Perplexity Subscription & Renewal Status
Complete guide to verifying your Perplexity Pro renewal date, payment provider (Stripe, PayPal, App Stores), and invoice receipts.
GitHub Copilot Subscription Overview & Billing Traps
Comprehensive overview of GitHub Copilot Individual ($10/mo), Business ($19/seat/mo), Enterprise tiers, and auto-billing traps.