How to Cancel Grok Subscription & Request Refunds
Walkthrough for canceling SuperGrok and X Premium auto-renewals across Web, iOS, Google Play, and submitting refund requests.
Account Deletion ≠ Subscription Cancellation
Deleting your X account or closing your xAI profile does not stop recurring payment processing. Cancellation must be performed explicitly within the active billing manager.
Step-by-Step Cancellation
Go to grok.com Billing
Log in to grok.com and navigate to Settings > Billing.
Manage Subscription
Click Manage Subscription to launch the customer billing session.
Cancel Plan
Select Cancel Subscription and confirm. Access continues until the end of the current billing cycle.
Refund Policy & Dispute Terms
- xAI Standalone Purchases: According to the xAI Consumer Terms of Service, fees are non-refundable once charged.
- X Corp Purchases: X Premium subscriptions are strictly non-refundable once billed under X Corp's purchaser terms.
- Statutory 14-Day Right (EU, UK, Turkey, EEA): Users residing in these jurisdictions are legally entitled to cancel and receive a full refund within 14 days of initial purchase or renewal.
- Apple App Store Purchases: Refunds must be requested through Apple Report a Problem (reportaproblem.apple.com).
Submitting a Refund Request to xAI
For purchases completed on grok.com:
- Contact official billing support at
support@x.ai. - Submit your request using the template below:
xAI Refund Request Email Template
To: support@x.ai
Subject: Refund Request for Unintended SuperGrok Renewal - [Your Registered Email]
Body:
Dear xAI Support Team,
My account was automatically renewed for [SuperGrok Plan Name] on [Date of Transaction]. I did not intend to renew this subscription.
- Registered Email: [Your Registered Email]
- Billing Platform: grok.com Web
- Invoice / Transaction ID: [From your confirmation email]
- Reason: Unintended auto-renewal with zero query usage after renewal. (If in EU/UK/EEA: "Exercising my statutory 14-day right of withdrawal.")
Could you please cancel this subscription and issue a full refund to my original payment card?
Thank you!
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